THE CHALLENGE – A GROWING BUSINESS NEEDS MORE
When a company grows fast and sets its sights high, the demands on the overall experience grow with it. Every step in the customer journey carries more weight. Trendcarpet’s previous payment solution worked, but there was room to improve the customer experience and simplify the tools for the team behind it.
It was time to find a solution that was more flexible, could scale across the Nordic markets, and grow in step with Trendcarpet’s ambitions.
THE SOLUTION – FROM CHECKOUT PROVIDER TO LONG-TERM PARTNERSHIP
When the choice fell on Qliro as the new Nordic payment partner, several factors weighed in. From the very first conversation, there was a clear willingness to build a partnership rather than simply be a supplier. Qliro was also recommended by others in the industry who had positive checkout experiences, which made the decision easier.
After a fast and close integration between the teams, Trendcarpet went live with Qliro in March 2026. The payment experience immediately felt smarter and more consistent, and the team finally had reporting and tools that fit how they actually work.
For Pontus, the difference goes beyond the product itself.
"For me, it's the simplicity across the entire partnership with Qliro that stands out. Everything connects, all the way from the customer journey to the partner dialogue and the work in the back-end.”
THE RESULT – MORE COMPLETED PURCHASES AND A STRONGER GROWTH CURVE
After switching to Qliro, the checkout changed noticeably. Abandonment rate dropped, meaning fewer abandoned carts and more customers completing their purchase. For Trendcarpet, this clearly signaled that the payment experience had moved in the right direction.
At the same time, the Nordic business kept growing. In the first months with Qliro, both transactions and total sales increased compared to the same period last year. For Trendcarpet, this further confirmed that a smarter payment flow can make a real difference in business performance.
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7 percentage points fewer checkout drop-offs: In the first month with Qliro, abandonment rate dropped notably across the Nordics compared to the same period last year.
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Over 20% growth in the Nordics: Between May and September 2026, Trendcarpet grew by 21,7%.
The numbers show a positive development, but for Trendcarpet, the results are just as much about what happens behind the scenes. With an easier customer purchase journey and better tools for the team, Trendcarpet has a stronger foundation to keep growing.
