The challenge
After working with a larger, well-known payment provider, Spraycan began to notice challenges growing over time – especially related to customer support. Questions about payments and invoices started taking up more and more of their own time, particularly among customer groups less familiar with shopping online.
As the challenges grew and support cases increased, Spraycan realized it was time to find a payment partner that truly stood on the merchant’s side. A partner who cares just as much about the customer experience as they do themselves.
The solution
When Spraycan decided to switch payment provider, security and seamlessness were key. After positive recommendations from other merchants, Qliro was chosen for several reasons:
- Secure onboarding: Fast and seamless integration without disruption.
- Solution-focused support: Personalized and dedicated support.
- Strategic growth partner: A payment partner that helps to grow long-term while maintaining quality and customer satisfaction.
“Making such a major change without anyone even noticing is the perfect score. We were able to keep the same pace in our operations while reducing support cases and maintaining strong conversion and. We couldn’t be happier that we made the switch.”, says Jonas Haffling, co-founder and CEO, Spraycan.
The result
Since switching to Qliro, Spraycan has experienced clear improvements in both their daily operations and the customer experience:
- Fewer customer service tickets and higher customer satisfaction: The number of payment-related tickets has decreased significantly, especially among B2B customers.
- Smarter B2B payments and more efficient processing: Thanks to a flexible B2B solution and a clear back-office platform, Spraycan has saved both time and resources.
- Long-term growth and strong conversion: The biggest concern before the switch – that conversion rates would be affected – turned out to be completely unfounded. Spraycan maintained its strong results while making daily operations simpler and more efficient.
