The Challenge
After an earlier experience marked by bottlenecks, longer payout times, and declining service with a larger payment provider, Skruvat and Bythjul realized they needed something more. They needed a partner who could put their customers first, act quickly when issues arose, and truly stand by their side. The previous collaboration had often involved frustration and extra work, and when the payout period was extended from 14 to 30 days, it wasn't always to their advantage as merchants.
The Solution
As Skruvat and Bythjul set out to find a new payment partner, they chose Qliro for several reasons:
- Recommendations from existing Qliro customers: Recommendations from existing customers highlighted Qliro as a responsive, solution-oriented partner that acts immediately when possible issues arise.
- Cost efficiency: A solution that supports both their business model and profitability.
- A strategic growth partner: A challenger in the market with high ambitions, standing firmly on the merchant’s side and enabling expansion without obstacles.
"Qliro respects that our customers are ours. They make the shopping experience better – so our customers come back, again and again. With a frictionless checkout flow, we can focus on growing.", says Claes Kjelldorff, CEO at Skruvat and Bythjul.
The Result
Since switching to Qliro, Skruvat and Bythjul have seen clear improvements:
- Higher customer satisfaction: NPS increased by 14%
- Strong growth: Sales have grown by more than 60 million in the past year
- Positive customer experience: A smarter checkout and improved customer management
The Future – Ready for further growth and expansion
Skruvat and Bythjul are in a strong growth phase. With Qliro as their partner, they are ready to pursue their expansion plans:
“As we look at new geographic markets, we see the checkout as a natural part and a solid foundation to grow quickly while giving customers a seamless experience.”
With Qliro as a strategic growth partner, Skruvat and Bythjul can continue to expand while ensuring customers enjoy a seamless and secure payment experience – fully in line with Qliro’s mission to create a world-class experience for merchants and their customer journey.
